De/SeM.’sapproach to the maintaining of lifts in service is foremost in our customer service policy.
Lifts are maintained by a network of very high quality approved service engineer agents, based in all areas of the UK and Europe. We expect our call out engineers to attend a call out within 4 hours from receipt of the instruction (out of office hours calls are covered by our 24 hour 365 days call out service)
These agents follow our requirements in full offering routine maintenance on monthly, quarterly, bi-annual visits or to meet our customers special requirements.
All service engineers are monitored and controlled from our head office in Stoke-on- Trent, our bespoke database system allows us to evaluate lift performance on a daily basis.
Contracts are service only with call outs covered as part of the contract and invoiced individually, providing major cost savings to our customers. These contracts are based on our average call out rate, we can also offer fully comprehensive contracts covering service and call outs.
We can also offer a semi comprehensive contract covering all services and an agreed percentage of call outs.
Testing of lifts under the SAFED legislation is also covered either by the service contract or as required by our customers.
Our database ensures all service and call out visits are recorded, certification dates for statutory testing are also monitored to ensure full compliance with our recommendations and the testing authorities stated aims.
A complete and full service record of every lift, is available to the customer and our technical staff to thoroughly evaluate our lifts in service performance, highlighting repeat call outs for similar problems as a priority.
Our standard average call out rate at present is 198 daysbased on 229 active sites,102 customersand 301 lifts (date line 8/3/2012).
We service lifts from stair lifts through to heavy industrial goods passenger lifts.